HDI of Western & Central New York

HDI Local Chapter | WCNY is the local chapter of HDI that serves the IT customer service professionals who work and live in the Upstate New York region which includes Buffalo, Rochester, and Syracuse. Our goal is to provide a forum where support professionals, such as you, can get together to discuss the trends, challenges, and successes of our profession.

Recognizing the need for a local chapter within the upstate New York area, the idea for WCNY was first hatched in 2006 at a general interest meeting and became officially established in January of 2007. The HDI WCNY Chapter is affiliated with the HDI, which is the worlds largest support organization for the service and support industry. HDI has more than 7,500 members worldwide (including 90% of the Fortune 500) and more than 50 active U.S. and Canadian local chapters.

Congratulations to Hanah Ali, National HDI Desktop Support Technician of the Year Award Winner!

We are very happy and proud to announce that Hanah Ali (Desktop Systems Specialist, Oath), recipient of the 2018 HDI WCNY Desktop Support Technician of the Year award, has won the national HDI Desktop Support Technician of the Year award!!

On behalf of the entire HDI Western & Central New York chapter, congratulations Hanah!!

For more information about the award, visit the HDI Desktop Support Technician of the Year Award Page here: