HDI of Western & Central New York

HDI Local Chapter | WCNY is the local chapter of HDI that serves the IT customer service professionals who work and live in the Upstate New York region which includes Buffalo, Rochester, and Syracuse. Our goal is to provide a forum where support professionals, such as you, can get together to discuss the trends, challenges, and successes of our profession.

Recognizing the need for a local chapter within the upstate New York area, the idea for WCNY was first hatched in 2006 at a general interest meeting and became officially established in January of 2007. The HDI WCNY Chapter is affiliated with the HDI, which is the worlds largest support organization for the service and support industry. HDI has more than 7,500 members worldwide (including 90% of the Fortune 500) and more than 50 active U.S. and Canadian local chapters.

Join us for the 2018 HDI WCNY Desktop Support Technician and Support Analyst of the year recognition event at Hose22 in Rochester, NY on Wednesday, December 12, 2018. Details below!

Some background: The Desktop Support Technician of the Year Award was introduced in 2011. Each year, HDI works jointly with the local chapters to identify and recognize the industry’s top desktop support technician. Desktop technicians nominated at the local chapter level have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.

Each nominator presents to the local chapter a personal business profile of the nominee, including specific attributes that demonstrate the nominee’s understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives.

The winners from each of HDI's five local chapter regions are invited to the HDI Annual Conference & Expo, where the winner of the Desktop Support Technician of the Year Award will be announced.Robert Half Technology, the premier sponsor, provides each regional winner with one conference registration package.

Our Nominees!

Desktop Support Technician of the Year:

  • Casey Fabiano, Senior Support Specialist, Rochester Regional Health

  • Hanah Ali, Desktop Support Specialist, Oath

  • Michael Capuano, IT Service Consultant, Paychex, Inc.

  • Lisa Rinebold, Deskside Support & Deployment Coordinator, Rochester Regional Health

Analyst of the Year:

  • David Gusmano, IT Service Consultant II, Paychex, Inc.

  • Patrick Wieder, Help Desk Analyst, University of Rochester Medical Center

  • Wayne Solomon, IT Sr. Service Resolution Analyst, Paychex, Inc.

  • Mike Griffith, Health Information Technology Support Specialist, Regional Primary Care Network

The Western and Central NY chapter of HDI is excited about this year’s annual award recognition banquet where we will recognize all the nominees as well as announce the winner of our local round who will be sent to the regionals. Please join us for an evening of celebration at Hose 22 in Rochester, NY with hors d'oeuvres provided!

Congratulations to Jennifer D'Lima, the 2017 WCNY Chapter Desktop Analyst of the year!


Congratulations to Ben Collins, the 2017 WCNY Chapter Desktop Support Technician of the year!