Join us for the 2018 HDI WCNY Desktop Support Technician and Support Analyst of the year recognition event at Hose22 in Rochester, NY on Wednesday, December 12, 2018. Details below!

Some background: The Desktop Support Technician of the Year Award was introduced in 2011. Each year, HDI works jointly with the local chapters to identify and recognize the industry’s top desktop support technician. Desktop technicians nominated at the local chapter level have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.

Each nominator presents to the local chapter a personal business profile of the nominee, including specific attributes that demonstrate the nominee’s understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives.

The winners from each of HDI's five local chapter regions are invited to the HDI Annual Conference & Expo, where the winner of the Desktop Support Technician of the Year Award will be announced.Robert Half Technology, the premier sponsor, provides each regional winner with one conference registration package.

Our Nominees!

Desktop Support Technician of the Year:

  • Casey Fabiano, Senior Support Specialist, Rochester Regional Health

  • Hanah Ali, Desktop Support Specialist, Oath

  • Michael Capuano, IT Service Consultant, Paychex, Inc.

  • Lisa Rinebold, Deskside Support & Deployment Coordinator, Rochester Regional Health

Analyst of the Year:

  • David Gusmano, IT Service Consultant II, Paychex, Inc.

  • Patrick Wieder, Help Desk Analyst, University of Rochester Medical Center

  • Wayne Solomon, IT Sr. Service Resolution Analyst, Paychex, Inc.

  • Mike Griffith, Health Information Technology Support Specialist, Regional Primary Care Network

The Western and Central NY chapter of HDI is excited about this year’s annual award recognition banquet where we will recognize all the nominees as well as announce the winner of our local round who will be sent to the regionals. Please join us for an evening of celebration at Hose 22 in Rochester, NY with hors d'oeuvres provided!


October, 2018 event:

Annual Leadership Event - "Giving you the tools to build upon your leadership"
Wednesday, October 10th., 2018 - Geneva, NY.

Julie Mohr

Julie Mohr

Julie Mohr - Keynote

Living in the Disruption Economy: Why Our Customers are Screaming for Change and We’re Still Not Listening

As we progress as a society from the knowledge economy through the disruption economy, our customers are becoming more vocal about what they want and need from their service providers. No longer are customers willing to put up with bureaucratic and lethargic global enterprises who are slow to change and create unnecessary friction for the consumer. Customers are voting with their currency, choosing Uber over taxis, Amazon over the department store, Airbnb over hotels, and Netflix over the network TV station. If we are not careful in IT, we will also become extinct. We need to develop strategies that innovate, reduce friction and stop waiting for our customers to come to us. And knowledge is the key to our success.

Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching — her purpose is to change the world through thought provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her PhD in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She also is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional.

Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement


Stephen Paskel

Stephen Paskel

Stephen Paskel

Topic Title - Art of Storytelling Using Math and Science

A Vice President and Technology Manager at Wells Fargo Bank with over 20 years of experience working in Portfolio Management, Business Governance, and Operations Management. Leading production and support teams in regions across the world, Stephen has learned the power of networking, collaboration, and personal development. With a drive to give back Stephen is active in volunteering and giving back to the community in numerous ways. Included in that Stephen has been an active member of the HDI Community for over 15 years serving in various roles including local chapter officer roles in Arizona and is a Certified Instructor for HDI Curriculum as well.


Sandy Seroskie

Sandy Seroskie

Sandy Seroskie

The Top Five Essential Leadership Skills

Are you looking to get a seat at the executive table? Do you have a seat at the table but struggle to gain support from your colleagues? Is your voice being heard (and listened to) within your organization? This interactive session will answer these questions and more.

Sandy will share the five essential characteristics of leadership and why they were integral to her successful career. Attendees will leave identifying characteristics that you want to strengthen and the steps you will take to develop them, reducing frustration and advancing your career.

Sandy Seroskie has a Bachelor of Arts in Psychology and over 20 years of customer service, leadership and management experience. In 2014, Sandy joined Metro Construction Resources as a VP of Operations to bring focus to service excellence, process improvement and company growth. She was formerly the Director of Field Services Delivery at Carey International, the global leader in chauffeured services and ground transportation logistics management. Sandy created Carey’s Help Desk, managed system cutovers and assisted with leading teams for large events. Sandy’s key to success is her ability to bring cross-functional teams together, to work harmoniously, to meet the initiative’s goals and objectives.

Sandy is PASSIONATE about continuous learning and professional growth for herself, colleagues, and HDI members. Sandy has been an HDI member since 2000. With the desire to give back to the association and community, that had a profound effect on her personal and professional growth, Sandy became an HDI Capital Area Local Chapter Officer in 2003. During the last 14 years, Sandy has served in various roles, including President, VP of Communications, VP of Programs and VP of Content and Public Relations.

Sandy began volunteering for HDI national initiatives and was elected as a Member at Large on HDI’s Member Advisory Board. She continued working on national projects, including leading the creation of Local Chapter Officer Orientation Training. Sandy was honored to receive the Local Chapter Officer Rock of our Foundation Award in 2011 and served as HDI’s Member Advisory Board President from 2012 to 2013.

Sandy currently serves as an HDI National Officer and is HDI’s Capital Area’s President Emeritus. Thanks to the strength and support of HDI Capital Area Local Chapter’s Board of Directors, Sandy was named Local Chapter Officer of the Year in 2015. She is currently serving as a FUSION 17 Track Chair and has previously served on HDI’s Strategic Advisory, Editorial Boards and as Track Chair for previous HDI and FUSION Conferences. Sandy is extremely honored and incredibly humbled to be included in HDI’s Hall of Fame.


Melissa Jackman

Melissa Jackman

Melissa Jackman

Seeing the Diamond in the Rough: Hiring and Coaching for Success

Many times, employees possess a great deal of untapped talent that, once unleashed, can result in great accomplishments through an empowered, productive, and happy workforce. This session will show you the importance of staff development and some strategies for getting the most out of your employees through: goal setting, tools to choose the right employees for the right task, career roadmaps, succession planning, and more.

Melissa Jackman has more than 20 years of experience in managing and motivating support teams in blended internal/external support environments. As Help Desk Manager at Duquesne University, she is currently responsible for a team that supports approximately 15,000 users, and she's passionate about leadership and building and developing strong teams and individuals. Melissa served as the President of the HDI Steel City Chapter between 2015-2017.  She is now furthering our outreach for the chapter as the VP of Vendor Management.  She received her MA in Leadership from Duquesne University.




September 2018 event:
Panel Discussion: Hiring, Recruiting and Interviewing
Wednesday, September 12th @ 1:00 pm., 2018 - Rochester, NY.

The September HDI Western & Central NY Panel Discussion will be on Hiring, Recruiting, and Interviewing with a panel of local recruiters and HR professionals and we'd love to have you there!  The event will be on Wednesday, September 12th @ 1:00 pm, at the Paychex University Park Lecture Hall on John Street in Henrietta, NY.  We hope you can join us for this great event!


 

October 2018 event:
Annual Leadership Event - "Giving you the tools to build upon your leadership"
Wednesday, October 10th., 2018 - Geneva, NY.

The WCNY chapter is proud to announce this year's Annual Leadership Event!

If you haven't attended these in the past, we think they're an event you shouldn't miss and we're very excited about this year and the great content that we have lined up! For this year, the event will focus on Leadership and "tools for your leader toolbelt", "How to build a successful business case using data and science", "Coaching for success", "Essential leadership skills", and more! We would love to have you join us this year for this great even so please head over to the link below to register! There are very worthwhile discounts for registering before September 15th.