November 12th - Critical Incident Management Featured Guests

Our program will feature Kathee Tyo from the University of Rochester Medical Center and Maggie Angeline from Paychex.

Kathee is currently the Business Continuity Management Project Director for the Information Systems Division at the University of Rochester Medical Center.  Prior to that, Kathee worked in regional healthcare emergency preparedness and started her career in nursing.  She is a member of the Eastern Great Lakes Association of Contingency Planners, an instructor for the NYS Office of Emergency Management and the National Disaster Life Support foundation.  Kathee is a graduate of the University of Rochester where she received her Bachelors in Nursing and her Masters in Healthcare Leadership with a concentration on Disaster Recovery and Emergency Preparedness.

Maggie Angeline – Incident Manager at Paychex Inc. 
I have been at Paychex for 22 years, all 22 of those years within IT!  My background was in Telecommunications and Networking and after 15 years in that field I took the leap to our Enterprise Support team in a management capacity for one of our payroll products.  Throughout my seven plus years in Enterprise Support I have had varying leadership responsibilities for our teams providing support to our Paychex employees, products and ultimately our clients.  Closing in on two years ago I became the Incident Management process owner for Paychex, managing our Incident Research Teams along with responsibility for the incident process.  This requires me to actively work with our business units, product development and IT operations teams and participate in daily change review meetings amongst other duties.   
I am ITIL V3 Certified in Operational Support and Analysis and was previously a board member of our local HDI Chapter where I met a terrific group of individuals to learn from and share experiences. 
It is a pleasure to have had a 22 year at Paychex, I am extremely Paychex Proud and look forwarding to sharing the terrific work we do at Paychex to support our employees and clients!