Congratulations to the HDI SM Award Finalists & Winners

THE WINNERS ARE...drum roll please........
HDI Knowledge-Centered Support Award WINNER: Paychex
Paychex won the 2015 HDI Knowledge Centered Support Award. Paychex was selected for their innovative and successful adoption and expansion of the KCS℠ methodology within their organization. As a result, they were able to transform their support processes which led to positive impact on all stakeholders: customers, employees, and the overall business.

HDI Service Improvement Award WINNER: Spectrum Health
Spectrum Health won the 2015 HDI Service Improvement Award. Spectrum Health was selected for their implementation of a sophisticated service catalog solution and process that included workflow automation that replaced two legacy “free text” processes. As a result, they realized vast improvements in service delivery, asset management, governance and security, user interface, quality of data, and overall business productivity.

Way to go!