Service Desk Metrics and Design Round Table

Thank you to all our members and sponsors that attended our round table on Service Desk Metrics and Design. There was a great discussion lead by the Superior Group's Michael Hensley on their implementation of a new service desk platform.

There was attendees from 21 different companies spanning Health Care, Higher Education, Manufacturing, Financial Institutions, Customer Service companies, and more! We also had several of our sponsors in attendance, including Bomgar, Genuent, a presentation from ServiceNow, and our facilitators from Superior Group.